Refund & Cancellation Policy

We want you to be confident in every purchase. This policy explains when you can cancel an order, when replacements or refunds apply, and how long processing takes.

Cancellation before dispatch

You may request cancellation before the consignment is handed to the carrier by contacting support with your order number. Once dispatched, cancellation is not guaranteed, though we will try to assist if the carrier has not yet attempted delivery.

Damaged, leaking, or incorrect shipments

If your order arrives damaged, tampered, short in quantity, or with wrong items, notify us within 48 hours of delivery with clear photographs of the outer carton, inner packs, and batch details where visible. Valid claims are eligible for replacement or refund at our discretion.

Quality, taste & opened packs

Because spices are consumables, we cannot accept returns of opened packs unless there is a verified quality or safety defect aligned with our investigation. Subjective taste preferences alone do not qualify for return once the product seal is broken, except where mandatory consumer law says otherwise.

Refund method & timeline

Approved refunds for prepaid orders are typically processed within 5–7 business days to the original payment instrument, depending on bank or gateway settlement cycles. COD refunds, where applicable, may require bank transfer details and additional verification.

Chargebacks & abuse

Please contact us before initiating a payment dispute so we can resolve the matter quickly. Fraudulent chargebacks or pattern abuse may lead to account suspension and recovery of costs where permitted by law.

Contact

Start a cancellation or quality claim through our Contact page with your order ID and photos (for damage cases).

Last updated: January 2026